We want you to love the purchases you make on the Alchemy Marketplace and hope that they bring hours of joy to you and your friends. However, we know that sometimes that’s just not the case. Read on to learn more about our refund policy.

Content purchased on the Alchemy Marketplace is eligible for a refund within 7 days of purchase. However, if any content has been downloaded, including assets or PDFs, or if the Universe Module has been shared with another Alchemy user, it will no longer be eligible for a refund.

Content acquired through promotional events, such as a Kickstarter campaign, Humble Bundle, or other third-party partners is not eligible for a refund through Alchemy, but may be eligible through the service provider you acquired it from. Refunds from the Alchemy V1 Kickstarter, launched on April 25, 2023, are no longer being offered.

Alchemy Unlimited subscriptions are non-refundable.

Physical merchandise purchased on the Alchemy Merch Store is non-refundable.

If your content is eligible for a refund, please send an email to [email protected]. Be sure to include your receipt number and your Alchemy username or email address.

The refund amount will be charged back to the original payment method within 5-7 business days.