Alchemy is a popular platform for players who enjoy playing TTRPGs virtually with friends. Like many platforms, it is not uncommon to experience issues or have questions when using Alchemy. Fortunately, Alchemy has a reliable support team that can help you with any inquiries you may have! Below are instructions to contact Alchemy’s support team and provide some best practices to help them help you quickly.

The most straightforward way to contact Alchemy support is through email at [email protected]. When emailing Alchemy support, it is helpful to provide a detailed explanation of your inquiry or issue, along with any relevant information that can help the support team understand and solve your problem. Always include your Alchemy username in your email, so the support team can quickly identify your account and provide the best possible assistance.

Another way to contact Alchemy support is through the Alchemy Discord server. Alchemy has multiple channels within the server dedicated to help, bug reports, feature requests, and feedback. Depending on the nature of your inquiry, you can post in the appropriate channel to get a fast response from the support team as well as other community members willing and able to help!

For more information on the Alchemy Discord server, see our article on this topic here.

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Below are some best practices when contacting the Alchemy support team so they can dig into your issue quickly and provide more information as soon as possible.

Provide your Alchemy username. Your Alchemy username is the most crucial piece of information you should provide when contacting Alchemy support. It helps the support team identify your account and enables them to give you personalized assistance.

Provide URLs to Relevant Areas of the Platform. If you are experiencing an issue within the platform, providing the URL can help the support team understand the context of your inquiry. If no URL is available (such as when inquiring about a specific game), feel free to provide as much information to the team as possible so they can identify where to investigate (such as a game’s name).

Provide Steps to Replicate the Issue. When describing an issue, it helps to provide a detailed description of what is happening, along with the steps that led to the problem.

Provide Screenshots or Videos (as needed). Sometimes, a visual aid can help explain an issue more efficiently than words. If possible, take a screenshot of the problem and attach it to your message if the information is relevant to your request.

Alchemy is dedicated to providing an enjoyable and reliable experience, and the support team is here to help you achieve that goal!